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Business Process Mapping Services

At RoadmapMetrics, we offer comprehensive Business Process Mapping services tailored to your organization's requirements. Our expert consultants work closely with your team to document and analyze both your current ("as-is") and future ("to-be") workflows, utilizing industry-leading methodologies and tools.


Our services include:

  1. As-Is Business Process Mapping: We meticulously document your existing workflows, providing a clear visual representation of current processes. By identifying bottlenecks and inefficiencies, we lay the groundwork for targeted process improvements.

  2. To-Be Business Process Design: Building upon the insights gained from our as-is mapping, we collaborate with your team to design optimized future-state processes. Our approach prioritizes alignment with your strategic objectives, ensuring that proposed changes support your long-term goals.

  3. Technology-Independent Solutions: We emphasize the importance of defining future-state processes independently of specific technology solutions. This approach enables objective decision-making during technology evaluations and minimizes the risk of compromise.

  4. Role and Responsibility Clarification: Our Business Process Mapping services help clarify roles, responsibilities, and hand-off procedures across departments and teams. This clarity fosters better communication, collaboration, and accountability within your organization.

  5. Transition Support: Whether it's a role change, promotion, or organizational restructuring, our mapped processes serve as invaluable resources for seamless transitions. New hires and transitioning employees can quickly understand their responsibilities, accelerating onboarding and minimizing disruptions.

  6. Continuous Improvement: Business Process Mapping is not a one-time exercise. We support your organization in implementing a culture of continuous improvement, empowering you to adapt to evolving business needs and maintain operational excellence over time.

Partner with RoadmapMetrics to unlock the full potential of your organization's processes. Contact us today to learn more about how our Business Process Mapping services can drive efficiency, agility, and growth for your business.

Image of Swimland process flow diagram

What is Business Process Mapping?

Business Process Mapping is the systematic documentation of current ("as-is") or future ("to-be") workflows within an organization. While commonly associated with new system implementations, its utility extends to various contexts beyond technology adoption.


Key aspects of Business Process Mapping include:


  • Utilizing flow charts, particularly swim lane diagrams, to visually represent departmental roles and actions within processes.

  • Clarifying existing workflows aids in identifying inefficiencies and areas for improvement, facilitating objective assessments of workflow versus system issues.

  • Subsequent to mapping current processes, defining future-state processes ideally precedes technology selection to maintain objectivity.

  • Emphasizing the need for technology-independent future-state identification to avoid conflicts with overall objectives and better prepare for system evaluations.

Business Process Mapping's benefits are multifaceted:

  • Enhancing organizational clarity by delineating roles, responsibilities, and hand-off procedures across departments, teams, and strategic business units.

  • Streamlining transitions during role changes or promotions through readily available documentation, fostering smoother delegation and adaptation to personnel shifts.


In summary, Business Process Mapping offers invaluable insights into organizational workflows, enabling informed decision-making and fostering agility amidst change.

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    Crafting Tailored Solutions with Unmatched Expertise and Value.

    30 min

Writing on Glass

"There's nothing quite like the elegance of a well-documented business process. With swimlane diagrams and detailed documentation in hand, we uncover issues swiftly and pave the way for rapid resolutions. In meetings, these visual aids transform the discussion, allowing us to focus less on describing the current state and more on crafting effective solutions.

One of the most satisfying moments for me is presenting our business process mapping documentation. Often, the problem and its solution become glaringly obvious to everyone in the room, thanks to the clarity of our visuals. While the effort upfront may seem daunting, the payoff is nothing short of remarkable.

To me, a meticulously crafted business process document is akin to a timeless novel – each detail woven together to tell a story of efficiency and effectiveness.


At RoadmapMetrics, we thrive on the artistry of business process mapping, and we're eager to collaborate with you to transform your organization's operations.

Let's embark on this journey together. I look forward to the opportunity to work with you."

Image of Justin M. Dovidio, MBA, CEO of RoadmapMetrics, Inc. providing business management consulting & software development

Justin Dovidio, MBA

CEO RoadmapMetrics, Inc.

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    Crafting Tailored Solutions with Unmatched Expertise and Value.

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Our Approach

At RoadmapMetrics, our approach to Business Process Mapping services is tailored to meet your organization's specific needs and preferences.


We begin by engaging in an initial consultation and discovery phase, where we collaborate closely with your team to understand your objectives and pain points. Whether you require documentation of existing processes ("as-is") or prefer to focus solely on designing optimized future-state processes ("to-be"), our expert consultants utilize industry-leading methodologies and tools to deliver tailored solutions.


Through collaborative design sessions, we prioritize alignment with your strategic objectives, ensuring that proposed changes support your long-term goals. Our emphasis on technology-independent solutions allows for objective decision-making during the process, minimizing the risk of compromise. From role and responsibility clarification to transition support and continuous improvement initiatives, RoadmapMetrics is dedicated to driving efficiency, agility, and growth for your business through our Business Process Mapping services.


Contact us today to discover how we can help unlock the full potential of your organization's processes.

  • Available Online

    Crafting Tailored Solutions with Unmatched Expertise and Value.

    30 min

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