Last Updated on September 21, 2015
what personally identifiable information of yours is collected from you through the Services,
how the information is used,
with whom the information may be shared,
the kind of procedures we employ in an effort to hinder the unauthorized access, deletion, alteration, use or disclosure of information you provide to the Company or by using the Company Services, and
how you can correct any inaccuracies in the information you provide to the Company.
2. Contact Information
11 Allen Avenue
Manchester-by-the-Sea, Massachusetts, 01944
3. Personal Information We Collect and Use Through the Services
We gather customer information needed to provide you with superior service, communicate offers on products and services that we believe will be of interest to you and to administer our business. Due to the nature of our Services, this information may include information relating to items that you have viewed or selected for checkout from our customer’s libraries. We do not collect any personal information about you at our Services unless you choose to provide it to us voluntarily. We define “personal information” as information that is unique to you and might include your phone number, name, age, gender, or address (to the extent necessary to provide the Services. We may also ask you to voluntarily provide personally identifiable information if you subscribe to our email program (information such as your name and e-mail address) or choose to provide us with your preference information (such as interests and product preferences). If you encounter a screen or page that requests information you do not want to share with us, do not enter the information and do not proceed with that screen or page.
If you do provide us with personal information, we will use the information in accordance with any purpose described where such information is collected (if such purpose is described), and we will not sell, license, transmit or disclose this information outside of the Company or its affiliates unless (1) you expressly authorize us to do so, (2) it is necessary to allow our trusted service providers or agents to provide services for us, (3) in order to provide our products or Services to you, (4) it is disclosed to entities that perform marketing services on our behalf or to other entities with whom we have joint marketing agreements, (5) it is necessary in connection with the acquisition of another entity, or in connection with a sale of all or substantially all of the assets of the Company or the merger of the Company into another entity or any consolidation, share exchange, combination, reorganization, or like transaction in which the Company is not the survivor, or (6) otherwise as we are required or permitted by law.
We may also use information collected by users of the Service, in an aggregated, de-identified form to identify usage trends and for other research and market-development purposes. In the event that we include your information for such purposes, it will be not be used in connection with any of your other information in a way that could be used to readily identify you.
4. California Resident’s Privacy Rights
Under California law, California residents may opt-out of our disclosing personal information about them to third parties for their marketing purposes. If you do not want us to disclose information to other companies for their marketing purposes, please contact us by any of the ways described in the "Contact Information" section below. Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To request a copy of such information, please contact us by any of the ways described in the "Contact Information" section below, and we will respond within 30 days as required by law. California law also requires us to disclose how we respond to your Web browser “do not track” signals or other mechanisms that provide you the ability to exercise choice regarding the collection of personally identifiable information about your online activities over time and across third-party Web sites or online services. We are also required to disclose whether other parties may collect personally identifiable information about your online activities over time and across different Web sites when you use the Services. We may use third parties such as network advertisers and ad exchanges to serve advertisements across the Internet and may use third party analytics service providers to evaluate and provide us and/or third parties with information about the use of these ads on third party sites and viewing of ads and of our content. Third parties may offer you a choice as to whether or not to have your information collected for that purpose.
5. “Do Not Track (DNT)” Brower Signals.
Currently, the Services do not take any automated action in response to browser “do not track” signals.
6. Social Media Platforms and Websites
Additionally, in the event that any one of the Services offers a message board or any other interactive or social-type feature on a website administered directly by the Company, please be aware that these areas may allow you to publicly post, and share with other users, certain messages, content, or other information (e.g., stories, pictures, ingredients, tips, etc.). Although the Company may take certain precautions to protect those who use these areas of the Company's Services, we encourage you to be wary of giving out any personal information in such public forums. The information you post can be collected and used by people you don't know. We cannot guarantee the privacy and safety of these areas and are therefore not responsible for any information you choose to post. Your use of these features is fully at your own risk.
7. Information Collected from Children
We are strongly committed to preserving online privacy for all of our website visitors, including children. Our Services are intended to be general audience sites, and we do not knowingly collect information about children or sell products to children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian to assist you in using the Services. Furthermore, we may restrict entries to any contests, sweepstakes or promotions to entrants who are at least 18 years of age.
We appreciate your questions and comments about our website and services and welcome your email messages to mailboxes listed on our Services. We will share your messages with those within our organization that are most capable of addressing the issues contained in your message. We will keep a copy of your message until we have had an opportunity to address your concerns. We may archive your message for a certain period of time or discard it, but your email address will not be used for any other purpose.
9. Confidentiality and Security
We restrict access to personal information collected about you at our Services to our employees, our affiliates' employees, or others who need to know that information to provide services to you or in the course of conducting our normal business operations. While no web site can guarantee security, we maintain appropriate physical, electronic, and procedural safeguards to protect your personal information collected via the Services. We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorized persons. We also advise all Company employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our Company's business ethics standards and confidentiality policies. While we implement these and other security measures on the Services, please note that 100% security is not always possible. We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that those measures will always be sufficient or effective.
10. The Right to Verify the Accuracy of Information We Collect
Keeping information accurate and up to date is important to us. You may have the option to personalize your experience at on the Services by becoming a registered user. By registering, you will be able to tell us what products and services interest you, your billing and shipping address preferences, and whether you wish to receive e-mails about special sales and promotions. Once registered, you can review and maintain your account information at anytime through the account preference settings available in the Services.
If you provide your email address to us, messages which we send you will have a link providing you with the ability to change your preferred email address or unsubscribe from the associate email distribution list.
11. Links to Other Sites
For your convenience we may provide links to other websites and web pages that we do not control. We cannot be responsible for the privacy practices of any websites or pages not under our control and we do not endorse any of these websites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages.
A cookie is a piece of information which a web server may place on your computer when you visit a website. Cookies are commonly used by websites to improve the user experience and have not been known to transmit computer viruses or otherwise harm your computer. Many cookies last only through a single website session, or visit. Others may have an expiration date, or may remain on your computer until you delete them.
13. Promotional Emails
From time to time, we may send you e-mails with promotional offers relating to your use of the Services. If you would no longer like to receive these emails, please click on the "Unsubscribe" link at the bottom of the email and follow the "Unsubscribe" instructions. Please allow us a reasonable period of time in order to satisfy your request, as some promotions may already be in process.
14. Payment Card Transactions
15. Using the Services from Outside the United States
If you are visiting our Services from outside the United States, please be aware that your information may be transferred to, stored or processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.